Returns & Exchanges

We want you to love your Sunseeker products! If for any reason you’re not completely happy, you have the right to cancel your purchase within 14 working days of delivery.

To let us know you’d like to return or exchange an item, please email:

hello@sunseekerspf.com.au

(emails are answered on weekdays, Monday-Fridays, excluding public holidays).

Return Address:

Sunseeker SPF
PO BOX 709, Yeppoon Qld, 4703

(Returns are at your own expense.)

Returned products must be unopened, unused, and in a re-sellable condition
(sunscreens with plastic security seal in tact) to qualify for a refund.
Alternatively, you can request a replacement product or a store credit voucher.

Please Note:

• Refunds or replacements will be processed within 30 working days of receiving your item.
  
• Exchanges can only be made for products up to the same value as your original order.
  

If your product is opened but faulty, you are entitled to a refund or replacement as stated by consumer law. In the event of a faulty item, please contact us for the next steps via email: hello@sunseekerspf.com.au

WHOLESALE + PRIVATE LABEL CUSTOMERS

Wholesale and private label sales are final and are unable to be returned.
Refunds can be provided only where there is a fault that warrants a recall of the product. Otherwise, exchange of faulty goods will be provided.

Your order is processed and dispatched within 1-3 business days of placing your order and delivery expected 3-14 business days after dispatch, depending on location and postage supplier demand. In the rare event your order cannot be dispatched within 3 business days, we will contact you to let you know about the delay. 

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We use Australia Post services however depending on availability may use other services from time to time. We encourage you to buy ahead of known busy periods to avoid any disappointment.
Carrier delays are not the fault of Sunseeker.

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INTERNATIONAL SHIPPING: We use Australia Post when sending our products overseas. Currently we ship to New Zealand. Customs duty tax usually does not apply to orders for personal items when order total remains below a particular threshold set by customs for the corresponding country, however it is the buyers responsibility to familiarise themselves with the threshold for their country before placing an order and to make themselves aware of any customs duty tax that may apply to their order.

 As customs laws can change from time to time on short notice, rules may change to include limitations on importing some or all of the products we sell. 

Sunseeker accepts no responsibility for any hold ups, refusal of customs to allow our products into your country or any customs duty tax payableand are all solely the responsibility of the purchaser.