The Sunseeker Guarantee
We get it—sometimes things just don’t vibe. If your Sunseeker product isn’t quite what you hoped for, no stress. Send it back within 30 days of delivery and we’ll refund you in full.
Here’s the lowdown:
- Returns accepted within 30 days of delivery
- Product must not have been highly used (to prove you wern't happy with it)
- Return postage is on you - unless the item is faulty (see faulty item policy below)
Need to return something?
Shoot us an email at hello@sunseekerspf.com.au with your order number and what’s up! We’ll get back to you faster than you can say SPF 50.
Faulty or damaged?
We’ll make it right by sending you a new product, shipping on us! Please email us a photo to show the fault so we can get it started. More details below in our returns policy.
Shipping & Returns
Returns Policy
DAMAGED / INCORRECT GOODS
We take the utmost care when packaging your products to ensure they arrive safely in perfect condition, however we acknowledge sometimes you may find your products have become damaged during the delivery process, or you may have had a mix up with your order. Please inspect your order upon arrival and contact us immediately if the item is defective or damaged beyond use, or if you receive the wrong item, so that we can discuss your options to rectify.
We require you to contact us within 48 hours of delivery with photos of your damaged/incorrect products, so we take the best course of action in rectifying your issue.
Any item viewed to of been subject to intentional damage or tampering will not be refunded and buyer will incur subsequent return shipping costs.
REFUNDS FOR FAULTY ITEMS
We want you to be satisfied with your purchase so if you find a product of ours is faulty, we’re really sorry! We will gladly exchange or refund your items (less postage costs). Please contact us via email at hello@sunseekerspf.com.au with the details of the fault so we can investigate further and resolve your issue as promptly as possible. We will let you know the steps.
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WHOLESALE CUSTOMERS: ONLY EXCHANGE IS AVAILABLE FOR DAMAGED/FAULTY GOODS, UNLESS A MAJOR FAULT THAT WOULD WARRANT A RECALL IS EVIDENT.
SHIPPING
Your order is processed and dispatched within 1-3 business days of placing your order and delivery expected 3-14 business days after dispatch, depending on location and postage supplier demand. In the rare event your order cannot be dispatched within 3 business days, we will contact you to let you know about the delay.
We use Australia Post services however depending on availability may use other services from time to time. We encourage you to buy ahead of known busy periods to avoid any disappointment. Carrier delays are not the fault of Sunseeker.
INTERNATIONAL SHIPPING: We use Australia Post when sending our products overseas. Currently we ship to New Zealand. Customs duty tax usually does not apply to orders for personal items when order total remains below a particular threshold set by customs for the corresponding country, however it is the buyers responsibility to familiarise themselves with the threshold for their country before placing an order and to make themselves aware of any customs duty tax that may apply to their order.
As customs laws can change from time to time on short notice, rules may change to include limitations on importing some or all of the products we sell.
Sunseeker accepts no responsibility for any hold ups, refusal of customs to allow our products into your country or any customs duty tax payableand are all solely the responsibility of the purchaser.